Cookie Policy

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners about how users interact with their sites.

How Cookies Work: When you visit our website, we may place cookies on your device to remember information about your visit, such as your preferred language, login status, and items in your shopping cart. This helps us provide you with a more personalized and efficient browsing experience.

Legal Basis: Our use of cookies is based on your consent for non-essential cookies, and on legitimate interests for essential cookies that are necessary for the basic functioning of our website.

We use different types of cookies to provide you with the best possible experience on our website. Each type serves a specific purpose in enhancing your interaction with our gaming store.

Guildhouse Toronto uses cookies for various purposes to enhance your shopping experience and improve our services. Here's how we specifically use cookies on our gaming store website:

Shopping Experience Enhancement:

• Remembering items in your shopping cart between sessions
• Storing your shipping and billing preferences for faster checkout
• Maintaining your login status to avoid repeated sign-ins
• Personalizing product recommendations based on browsing history
• Remembering your preferred language and currency settings
• Saving your gaming preferences and wish list items

Website Analytics and Improvement:

• Analyzing visitor traffic patterns and popular products
• Measuring the effectiveness of our marketing campaigns
• Identifying technical issues and website performance problems
• Understanding user behavior to optimize page layouts
• Tracking conversion rates and sales funnel performance

You have control over how cookies are used on our website. We provide several options for managing your cookie preferences to ensure your privacy and comfort while browsing our gaming store.

Browser Settings: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies, delete existing cookies, or notify you when cookies are being used. However, please note that disabling cookies may affect the functionality of our website.

Our Cookie Controls: We provide convenient cookie management tools on our website that allow you to adjust your preferences without changing your browser settings.

Some cookies on our website are set by third-party services that we use to enhance your experience and provide additional functionality. These services have their own privacy policies and cookie practices.

Third-Party Services We Use:

• Google Analytics for website traffic analysis and user behavior insights
• Payment processors (Stripe, PayPal) for secure transaction processing
• Social media platforms for content sharing and social login features
• Email marketing services for newsletter delivery and campaign tracking
• Content delivery networks (CDNs) for faster page loading
• Customer support chat services for real-time assistance
• Advertising networks for targeted gaming product advertisements

External Links: Our website may contain links to other gaming-related websites, manufacturer sites, or partner stores. These external sites have their own cookie policies, and we encourage you to review them when visiting these sites.

Different types of cookies have different lifespans, depending on their purpose and the information they store. We use both session cookies and persistent cookies to serve different functions.

Session Cookies: These temporary cookies are deleted when you close your web browser. They're used for essential functions like maintaining your shopping cart contents during a single browsing session.

Persistent Cookies: These cookies remain on your device for a specified period or until you manually delete them. They're used for functions like remembering your login status and preferences between visits.

Cookie Expiration Periods:

• Essential cookies: Session-based or up to 1 year
• Performance cookies: Up to 2 years for analytics data
• Functional cookies: Up to 1 year for user preferences
• Marketing cookies: Up to 90 days for advertising purposes
• Shopping cart cookies: 30 days or until checkout completion
• User preference cookies: 1 year from last visit

Automatic Cleanup: We regularly review and clean up expired cookies to minimize data storage and ensure optimal website performance. You can also manually clear cookies through your browser settings at any time.

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational needs. When we make significant changes, we will notify you through appropriate means.

Notification Methods: We will inform you of material changes to this policy through email notifications (if you've provided your email address), website banners, or updates to our cookie consent banner.

Policy Version: This Cookie Policy was last updated on January 1, 2025. The effective date of any changes will be clearly indicated at the top of the updated policy.

Continued Use: Your continued use of our website after any changes to this Cookie Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should discontinue use of our website and adjust your cookie preferences accordingly.