Terms of Service

By accessing and using the Guildhouse Toronto website located at guildhousetoronto.com, and by purchasing products or services from our store, you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service ("Terms") govern your use of our website, products, services, and any related activities.

Acceptance of Terms: Your access to and use of our services constitutes your acceptance of these Terms. If you do not agree to abide by the above, please do not use this service. We reserve the right to modify these terms at any time without prior notice, and your continued use of the service following such modifications constitutes acceptance of the updated terms.

Guildhouse Toronto provides gaming products, services, and educational content to enthusiasts of board games, role-playing games, miniatures, and related gaming accessories. Our services include but are not limited to online sales, in-store purchases, gaming events, educational classes, and community activities.

Permitted Use: You may use our website and services for lawful purposes only. You agree not to use the service to transmit, distribute, store or destroy material that could constitute or encourage conduct that would be considered a criminal offense, violate the rights of any party, or otherwise violate any local, state, national or international law or regulation.

• You must be at least 13 years old to create an account or make purchases
• Minors under 18 must have parental consent for purchases and event participation
• You are responsible for maintaining the confidentiality of your account information
• You agree to provide accurate, current, and complete information when required
• You will not use our services for any illegal or unauthorized purpose
• You will not violate any laws in your jurisdiction when using our services

All products offered through our website and store are subject to availability. We make every effort to ensure accurate product descriptions, images, and pricing information. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

Pricing Policy: All prices are listed in Canadian Dollars (CAD) and include applicable taxes where required. We reserve the right to change prices for products or services without notice. Price changes will not affect orders that have already been confirmed and paid for.

Product Availability: Products displayed on our website may not always be available in-store or for immediate shipment. If a product becomes unavailable after your order has been placed, we will notify you as soon as possible and provide options for substitution, backorder, or full refund.

We accept various forms of payment including major credit cards, debit cards, and cash for in-store purchases. Online payments are processed securely through encrypted payment gateways to protect your financial information.

Payment Processing: Payment is due at the time of purchase for all transactions. For online orders, payment must be successfully processed before orders are prepared for shipment. We reserve the right to refuse or cancel orders if payment cannot be verified or processed.

• All payments are final upon successful processing
• Refunds will be issued to the original payment method when applicable
• Failed payments may result in order cancellation
• Currency conversion fees may apply for international transactions
• We do not store credit card information on our servers

We offer shipping services within Canada with various delivery options to suit your needs. Shipping costs are calculated based on the size, weight, and destination of your order. International shipping may be available for select products upon request.

Return Policy: We want you to be completely satisfied with your purchase. Most unused items in original condition may be returned within 30 days of purchase for a full refund or exchange. Certain items such as opened trading card products, custom-painted miniatures, and special orders may not be eligible for return.

Damaged or Defective Items: If you receive damaged or defective merchandise, please contact us immediately. We will arrange for replacement or refund at no additional cost to you. Digital products and downloadable content are not eligible for returns once accessed.

Guildhouse Toronto regularly hosts gaming events, educational classes, and community activities. Participation in these events is subject to additional terms and safety guidelines. Event registration typically requires advance payment and is subject to our cancellation and refund policies.

Event Participation: Participants must follow all store policies and guidelines during events. Disruptive behavior may result in removal from events without refund. Age restrictions apply to certain events, and minors must have appropriate supervision or parental consent.

Cancellation Policy: Events may be cancelled due to insufficient enrollment, instructor availability, or unforeseen circumstances. In such cases, full refunds will be provided. Participant-initiated cancellations must be made at least 48 hours before the event start time to qualify for a full refund.

The content, design, graphics, text, images, and other materials on our website are protected by copyright, trademark, and other intellectual property laws. All content is owned by Guildhouse Toronto or our content suppliers and is protected by Canadian and international copyright laws.

Usage Rights: You may view, download, and print content from our website for personal, non-commercial use only. You may not modify, reproduce, distribute, or create derivative works from our content without explicit written permission.

Third-Party Content: Our website may contain references to or links to third-party products, services, or content. We do not claim ownership of third-party trademarks, copyrights, or intellectual property displayed or referenced on our site.

To the fullest extent permitted by applicable law, Guildhouse Toronto shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.

Service Availability: While we strive to maintain continuous service availability, we do not guarantee uninterrupted access to our website or services. We reserve the right to suspend or terminate services for maintenance, updates, or other operational requirements.

Product Disclaimers: Gaming products carry inherent risks including small parts that may pose choking hazards. Users are responsible for following manufacturer safety guidelines and age recommendations. We are not liable for injuries resulting from improper use of products.